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Delivery and Returns FAQs

We offer a delivery service with all hot tubs. This standard delivery includes having the hot tub upright and pulled on a sledge into your back garden. We will need clear access all the way down the side of your house – with no steps or nothing sticking out such as a drain pipe, with a minimum of 1m width all the way. We will get it to the placement where you require it, unwrap it and show you around the hot tub and the functionality and leave it there with you.

These are packaged on a pallet and we use an external freight company to deliver them direct to you. They will only deliver them onto your drive as it is a kerbside delivery.

Our standard delivery does not include an electrician unless you are having a 13-amp power supply and already have the power socket there, we won’t be able to come in and do the electrics for you.

Cranes are also not included in the standard delivery. We work with crane companies nationwide to ensure we get the best rates for you and we can put you in touch with a local company to assist you.

When your hot tub has been delivered it needs to be set up, to be run and the chemicals added with the water reaching the right temperature. We never recommend to get in the hot tub on the first night. We always tell you to leave it until the next day so the chemicals have gone through pipework and settled into your hot tub.

We do not recommend using any type of oils or bath salts in your hot tub because they tend to block the filters and damage electrical components in the hot tub.

Yes, there are delivery upgrade available including cranes. A crane is used if we are unable to physically get the hot tub into your garden and need a crane to assist. You can also upgrade to have full installation and commissioning. We will stay with you whilst your hot tub fills up and give you a full demonstration on the functionality and the control panel and how to use the chemicals. You will also receive the knowledge from our certified technical drivers and installers who will guide you and answer any questions you may have.

Please telephone our logistics team on 01246 559071 or email
We will be happy to help you.

Where you exercise your right to change your mind and cancel the Contract, Product must be returned to us in a saleable condition. We will refund to you all monies paid by you in respect of the price of the returned Product but reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or use and/or damage. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we receive the Product back. Deposits and Delivery charges are not refundable. For the full terms please read section 11 of the terms and conditions found in the footer.