{"id":275,"date":"2018-08-21T10:09:54","date_gmt":"2018-08-21T09:09:54","guid":{"rendered":"http:\/\/miamispas.co.uk\/?page_id=275"},"modified":"2021-07-27T10:35:57","modified_gmt":"2021-07-27T09:35:57","slug":"basket","status":"publish","type":"page","link":"https:\/\/miamispas.co.uk\/basket","title":{"rendered":"Basket"},"content":{"rendered":"\n\n\n\n    <div class=\"block-accordion section-content-generic \" style=\"background-color:#D5DCDF;\">\n    \t<div class=\"container\">\n    \t\t<div class=\"row justify-content-center\">\n                <div class=\"col-xl-10 col-xxl-8\">\n                \t<div class=\"row justify-content-center\">\n                \t\t<div class=\"col-xl-10\">\n                        \t                                <h2 class=\"block-title title-2 text-center text-color-5\">\n                                    Delivery and Returns FAQs                                <\/h2>\n                            \n                                \t\t\t    \t<\/div>\n    \t\t    \t<\/div>\n\n                    \n<div class=\"accordion\" id=\"accordion_557789\">\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_1\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_1\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_1\">\n                    <span class=\"heading-title\">What does your standard hot tub delivery include?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_1\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_1\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <div class=\"embed-responsive embed-responsive-16by9\"><iframe loading=\"lazy\" title=\"Miami Spas - What does your standard hot tub delivery include?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/8WNAKYL_sU8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>We offer a delivery service with all hot tubs. This standard delivery includes having the hot tub upright and pulled on a sledge into your back garden. We will need clear access all the way down the side of your house \u2013 with no steps or nothing sticking out such as a drain pipe, with a minimum of 1m width all the way. We will get it to the placement where you require it, unwrap it and show you around the hot tub and the functionality and leave it there with you.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_2\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_2\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_2\">\n                    <span class=\"heading-title\">I&#8217;ve ordered a bath or sauna, how will this be delivered?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_2\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_2\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <div class=\"embed-responsive embed-responsive-16by9\"><iframe loading=\"lazy\" title=\"Miami Spas - I&#039;ve ordered a shower\/bath\/sauna, how will this be delivered?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/L8nSH94M6zM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>These are packaged on a pallet and we use an external freight company to deliver them direct to you. They will only deliver them onto your drive as it is a kerbside delivery.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_3\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_3\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_3\">\n                    <span class=\"heading-title\">Do your delivery prices include electrical installation?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_3\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_3\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <div class=\"embed-responsive embed-responsive-16by9\"><iframe loading=\"lazy\" title=\"Miami Spas - Do your delivery prices include electrical installation?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/0FKA6PqslqA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>Our standard delivery does not include an electrician unless you are having a 13-amp power supply and already have the power socket there, we won\u2019t be able to come in and do the electrics for you.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_4\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_4\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_4\">\n                    <span class=\"heading-title\">I need a crane, is this included in your delivery?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_4\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_4\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <div class=\"embed-responsive embed-responsive-16by9\"><iframe loading=\"lazy\" title=\"Miami Spas - I need a crane, is this included in your delivery?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QqhypB7wFJY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>Cranes are also not included in the standard delivery. We work with crane companies nationwide to ensure we get the best rates for you and we can put you in touch with a local company to assist you.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_5\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_5\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_5\">\n                    <span class=\"heading-title\">How long after the delivery can I use my hot tub?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_5\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_5\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <div class=\"embed-responsive embed-responsive-16by9\"><iframe loading=\"lazy\" title=\"Miami Spas - How long after the delivery can I use my hot tub?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/w2njIHu9--8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>When your hot tub has been delivered it needs to be set up, to be run and the chemicals added with the water reaching the right temperature. We never recommend to get in the hot tub on the first night. We always tell you to leave it until the next day so the chemicals have gone through pipework and settled into your hot tub.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_6\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_6\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_6\">\n                    <span class=\"heading-title\">Can you use aromatherapy oils in the hot tub?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_6\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_6\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <p>We do not recommend using any type of oils or bath salts in your hot tub because they tend to block the filters and damage electrical components in the hot tub.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_7\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_7\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_7\">\n                    <span class=\"heading-title\">Are there delivery upgrades available?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_7\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_7\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <div class=\"embed-responsive embed-responsive-16by9\"><iframe loading=\"lazy\" title=\"Miami Spas  - Are there delivery upgrades available\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/3SFtM49nQWA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>Yes, there are delivery upgrade available including cranes. A crane is used if we are unable to physically get the hot tub into your garden and need a crane to assist. You can also upgrade to have full installation and commissioning. We will stay with you whilst your hot tub fills up and give you a full demonstration on the functionality and the control panel and how to use the chemicals. You will also receive the knowledge from our certified technical drivers and installers who will guide you and answer any questions you may have.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_8\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_8\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_8\">\n                    <span class=\"heading-title\">I would like an update on when my order will be delivered, who do I contact?<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_8\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_8\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <p>Please telephone our logistics team on 01246 559071 or email <a href=\"mailto:logistics@superiorwellness.co.uk\">logistics@superiorwellness.co.uk<\/a><br \/>\nWe will be happy to help you.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"item\">\n            <h3 class=\"heading\" id=\"accordion_557789_heading_9\">\n                <button class=\"btn collapsed d-flex justify-content-between align-items-center\" type=\"button\" data-toggle=\"collapse\" data-target=\"#accordion_557789_collapse_9\" aria-expanded=\"false\" aria-controls=\"accordion_557789_collapse_9\">\n                    <span class=\"heading-title\">Returns and Refunds<\/span>\n                    <span class=\"icon theme-icon-plus\"><\/span>\n                <\/button>\n            <\/h3>\n\n            <div id=\"accordion_557789_collapse_9\" class=\"collapse\" aria-labelledby=\"accordion_557789_heading_9\" data-parent=\"#accordion_557789\">\n                <div class=\"body text-left text-color-5\">\n                    <div class=\"entry-content content-1\">\n                        <p>Where you exercise your right to change your mind and cancel the Contract, Product must be returned to us in a saleable condition. We will refund to you all monies paid by you in respect of the price of the returned Product but reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and\/or use and\/or damage. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we receive the Product back. Deposits and Delivery charges are not refundable. For the full terms please read section 11 of the terms and conditions found in the footer.<\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    \t\t\t<\/div>\n    \t\t<\/div>\n    \t<\/div>\n    <\/div>\n\n    \n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-basket.php","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Basket | Miami Spas<\/title>\n<meta name=\"description\" content=\"Find out all about our Basket here. 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