Customer Satisfaction Reviews

Customer Satisfaction Reviews

Here at Miami Spas we love to make sure that our customers are happy with their purchase.      After all, a happy customer is one who is going to come back or recommend us to a friend.

This is why we work hard to always ensure that the maximum level of customer service is achieved.

We know that we have done a good job when we receive positive feedback, so we were more than happy to see that we have recently been left some shining reviews from our customers.

These reviews were left on Trust Pilot, a review site that is often chosen to ascertain which businesses are going to be ones that you can trust to provide the very best service.

 “We decided we wanted a hot tub after experiencing one at a good friend’s house. 

We began to look online and the Wellis ones stood out, we dropped into the shop on the off chance that there might be a few on display, we were greeted really warmly by Rob (the Branch Manager) and he gave us an in-depth insight into every hot tub, and didn't jump at the most expensive one straight away, we worked up. 

We had decided the one we wanted by the end of the visit, and left feeling we had answers which is something other places didn't give, nor did they give the exceptional customer service.

Any questions I had, no matter what time, Rob was only too happy to assist us and answer any questions. We are now eagerly awaiting delivery!

I couldn't recommend the company and Rob enough.”

(Tom Morris)


“We bought the plug and play Pluto My line hot tub. Room for up to 5 people. We are very pleased with it. It took one hour and fifteen minutes to fill up with water but has taken a few days to keep the water at the right Ph. and Bromine levels. We'll soon need more test strips.


The delivery was straight forward no problems. Delivery team were friendly and informative on the setting up and how to use the hot tub.


We've had it a week and only had chance to use it 3 times due to the weather. We are looking forward to using it more as the weather improves.”

(Colin Burford)

Here at Miami Spas we appreciate the amazing feedback that our customers take the time to leave, and we want to make sure that every customer who visits us, or who buys online from us is treated to the same great level of service.

Not only will this mean that we have lots more happy customers out there, but hopefully that we keep the reputation of being a company that cares about their customers as well as the products that we are selling to them.



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